Heartfelt testimonials from families and individuals who have entrusted us during their time of need. Their words reflect the care, compassion, and dedication we strive to provide in every service.
EXCELLENT Based on 19 reviews Posted on Google ChaoTrustindex verifies that the original source of the review is Google. We began planning for my dad's funeral when he became critically ill. After liaising with several service providers, we decided to hire Andy and his team, not only because his pricing was fair, but more importantly, because he was sincere, respectful and empathetic. He even met us in person and patiently explained to us his services and gave us a detailed breakdown of all the cost involved. When my dad passed away a few weeks later, Andy responded very quickly and was at our place within half an hour. The 5-day funeral went smoothly without any hiccup. Everyone on the staff was pleasant and respectful, and guided us patiently on the rituals that we were not familiar with. Andy and his dad, Jackie, also shared with us their knowledge of funeral rites and customs and it shows how passionate they are about their job. The team also responded very quickly to problems we had at the wake. For example, when we noticed a small leak below the fridge, they sent someone down immediately to check it out. They also gave us very clear printed instructions on what to do for each day and kindly accepted our request for the hearse to take a detour to our old neighbourhood on the way to the crematorium. All the staff members were professional, respectful and pleasant throughout the funeral. I highly recommend their services and hope they keep up the good work.Posted on Google Grace TanTrustindex verifies that the original source of the review is Google. Rarely do I write Google reviews, but the team from Affinity Funeral truly deserves the recognition for their exceptional service and sincerity in making a loved one’s final journey as seamless as possible. I have engaged them twice for my sister and uncle, and both experiences were excellent. Uncle Jackie, Andy, and Jack were consistently thoughtful, patient, and detail-oriented. They responded quickly via WhatsApp and calls and even went the extra mile to assist with small tasks. The services rendered made me feel like I am getting more than the price paid for as it was relatively affordable with a 5 stars service experience delivered. Their comprehensive planning meant that I never had to worry about the details. The wake setup was done beautifully, and they were honest about what was necessary. For example, when we considered catering dinner on the first night of the wake, they advised against it, noting that attendance would be lower due to short notice. Their patience was commendable as they answered numerous questions from my relatives in various dialects with a smile. The shifus they engaged were professional, and Andy, as the emcee for the final rituals, struck a perfect balance between professionalism and empathy in delivering the rituals/speech. Furthermore, they showed great respect by dressing appropriately in blazers, shirts, and long pants on the final day of the wake. Their professionalism and acts of services/support truly stood out, and will always be a cherished memory of mine. Thank you to the team at Affinity, keep up the excellent work! 💯Posted on Google christina kuoTrustindex verifies that the original source of the review is Google. My mother passed away abruptly last week and Andy at Affinity Funeral Service has been a saving grace during this difficult process. With the 3 of us children all working and living overseas, and only my 93-year-old father being the surviving spouse in Singapore, it has been a very challenging and traumatic experience for him. One of my brothers who reside in Asia was able to fly home immediately and engaged Andy at Affinity shortly after he arrived. Andy came to our home and promptly guided my brother and father through the process with respect and compassion. In the short span of 3 days, he helped my father and brother planned the funeral of my father's choosing, down to the last details of my father's endless demands of a perfect funeral to send off my mother. From the parlor decorations, flowers, placements, services, buses and boats (for scattering the ashes into the ocean after the cremation), Andy has been extremely understanding, patient and responsive. It is not easy to plan a big funeral with relatives and friends coming from different countries and Andy and his family at Affinity did it to perfection. We couldn't imagine having this type of service with another funeral service. In addition, Andy speaks fluent Mandarin and understands my father's requests, and knows how to engage my father in all of the discussions with respect and patience - which I noticed is very rare in Singapore. My family, especially my brothers and I are truly blessed to have Andy and his family at Affinity Funeral Service guided us through the process. My mother's funeral was elegant, beautiful and moving, it truly reflected the person she was when she was alive. Thank you, Andy, and your entire family, in helping us plan the perfect funeral to send off my mother.Posted on Google Wan Teck YeoTrustindex verifies that the original source of the review is Google. This is the 2nd time we engaged Affinity Funeral Service. We observed how professional and experienced Jackie and team were for my grandfather's funeral in 2023 and it was an easy decision to re-engage them for my mother-in-law this year. Giving loved ones a proper send-off is important yet the hardest task while grieving and not having much knowledge at the same time. So, to me, engaging the right funeral service to handle the proceeding is crucial. And I have to say that Jackie and team did it well end-to-end without us having to do much at our end except for major decisions. Everything, EVERYTHING, from the initial briefing, key milestone, wake setup, logistics, supplies, prayers, sending off were all well thought out and organised. Fuss free from our end. They were sincere, professional and also very responsive to our questions over call or WhatsApp even during late nights. Importantly, their package is comprehensive and affordable. Transparent and upfront in terms of costs as we didn't incur any hidden costs at all. Highly recommend their service!Posted on Google WenTrustindex verifies that the original source of the review is Google. I recalled attending my friend's mum Buddhist funeral wake in 2019 and noting how serene, dignified and elegant the set-up looked. I have never thought much about funerals but that particular one left a deep impression in my mind. Fast-forward to 2023, my Dad was diagnosed with a terminal illness and I got in touch with Andy at Affinity to start preparing for his after-life matters. As I had time to prepare for my Dad's funeral, I spoke to some other funeral parlors and undertakers. After comparing across more than 5 businesses, I eventually decided on Affinity as I find that they were the most responsive (replies within 1-2minutes), most transparent (clear on pricing and able to justify premiums where applicable), and most empathetic (wishing that my Dad would have good health for years instead of focusing on their own commercial benefits). Having gone through the past week of funeral with them, I can only say that this is one of the best important choices that I have made. All my relatives thanked me for giving my Dad a good send-off, but I know that it was only possible because I entrusted his afterlife matters to Andy and his family. Aside from Andy, his Dad Jackie was also a pillar at the funeral as he was able to converse fluently with my elderly relatives in Hokkien and Teochew, thus answering all questions and concerns that they have and making them, who are also important stakeholders, feel heard and attended to. As the funeral was done so well, my mum felt deeply consoled that we have done our best for my Dad and was able to have a good closure despite the huge loss of her life partner. She felt that if he could see this funeral, he too would have felt consoled that we have spared nothing to make it a perfect one to commemorate his life. Below I list some of the top qualities of Affinity so that you too can consider entrusting the afterlife of your loved ones to them: Efficiency with empathy: Within 1 hour of my Dad's passing, Andy was already waiting at the hospital mortuary exit to pick him up, and although the hospital porter took time to arrange, Andy never once texted/ called me to make me feel rushed/pressured. Through his thoughtfulness, we were given space to grieve while feeling that support was always present. Supportive: I felt supported every step of the way from knowing that my Dad's death is within hours, to the actual passing, to the funeral and to the final cremation and niche entombment. Before I even thought about certain things e.g. photoshopping my Dad's photo, laminating my Dad's death cert, finding a niche, they have already planned and done it quietly. Ethics: My mum wanted to have 2 buses instead of 1 bus as she worried that we would under-cater. Instead of seeing it as an opportunity to skim a bit more profit, Andy advised that we consider catering just 1 as it was a weekday and we might not have as strong a turnout. This was a clear sign that he had our interests at heart and did not want us to spend more than necessary. Professionalism: When relatives had different ideas about how things should be done, they were firm and professional in explaining why things were done in certain ways for our particular situations instead of yielding to anyone/everyone's wishes. Value-added services: They had an emcee who scripted certain paying of respect repertoire which were effective to help support our grieving process. They helped to take pictures / videos of the event so that we can have them as remembrance. They also listened to my requests for color themes/ambience for the wake instead of just giving me a standard, cookie-cutter version. Decorated the coffin very beautifully with flowers from the wreaths. Respectful: The family wore uniforms for the cortege departure and emceed/orchestrated the whole send-off with an air of dignity. If you get to this point of the long review, I hope that you have also found enough good reasons to choose Affinity.Posted on Google Anthony OwTrustindex verifies that the original source of the review is Google. It was pleasant and smooth whole process for my dad passing on within 3 days afterlife handling mission throughout the long tedious process to completion.Due to financial difficulties, I had to work in the day already exhausted at the same time looking after dad long time suffering in his illness. Ulimately the recommendation from Adelina Koh, (Cheng Hong) thru Affinity Funeral Service for afterlife process, I am grateful for Andy, Jackie and his team mates remarkably professionalism for the good organisation.Thumb Up.Posted on Google Weixiong FongTrustindex verifies that the original source of the review is Google. We have engaged affinity funeral service for my late father’s funeral. Jackie and team were very prompt to our queries and guided us throughout the journey. The setup at the void deck was beautifully done, fans were provided, make shift washroom has a toilet bowl which included air freshener, mini fan and shower head inside, details of the funeral were printed and placed on every table and they helped to print out the death certs and photos to aid our temple applications. The team representative was present every day and night to ensure things run smoothly. I would like to thank the team for their impeccable service and support given to my family over the past few days.Posted on Google Yee Yi WeiTrustindex verifies that the original source of the review is Google. Thank you Andy and his team! They have been showing professionalism, always assuring us and guiding us throughout this period. We've asked Andy multiple questions and he promotly answered & assisted us along. Recommended for their services!Posted on Google jia yanTrustindex verifies that the original source of the review is Google. I engaged affinity funeral service for my mother’s funeral and i’m very impressed and satisfied with their service. A big thanks to the team, Andy,Jack,Jackie,Martyn for their amazing service. Despite being young, all of them are very experienced and have great knowledge, be it with the ritual, religion, or even the whole funeral process. They also explained everything thoroughly and there wasn’t any loopholes. This helped me and my family a lot as they were so informative and the whole process was seamless, organised and very professional. To add on, they assured us that we could drop them a text or even call them if we have anything we are unsure of regardless of the timing. (response is super fast too) Definitely do not regret engaging such a dedicated, sincere and experienced team! Thank you so much to the team once again!
Affinity Funeral Service (AFS) is a distinguished fourth-generation, family-owned establishment dedicated to providing dignified and respectful farewells.
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Affinity Funeral Service (AFS) is a distinguished fourth-generation, family-owned establishment dedicated to providing dignified and respectful farewells.